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General terms of facilities use

General Information / Parnassos Ski Centre / Terms & Safety / General terms of facilities use

General Terms Of Use Of Parnassos Ski Centre (PSC) Facilities

(during the 2021-2022 ski season)

A. General Terms of Use of Facilities

For this year, due to the Covid-19 pandemic, it is mandatory to wear a mask indoors (and in some areas outdoors) for PSC employees and customers. Safety distances of 1.5-2 m are also mandatory. Credit/debit card payment is also encouraged for all transactions within the ski resort.

  1. Skiers and visitors use the PSC facilities to be aware of the current weather and geo-morphological conditions and the possible risks that they entail.
  2. Skiers & visitors should be aware of potential hazards that may be encountered at any ski resort and which can be summarized, indicatively, but not limited to:
    • Accidents and/or injuries due to uneven ground and/or ice surfaces.
    • Accidents and/or injuries, due to the existence of physical obstacles such as e.g. trees, stones etc.
    • Accidents and/or injuries due to the existence of technical obstacles necessary for the operation of ski resorts, such as e.g. pylons, lifts, snow-paving equipment, signage, etc.
    • Accidents and/or injuries due to natural disasters, such as avalanches, very poor weather, landslides, etc. or due to a sudden change in weather conditions (snowfall, strong winds, fog, large temperature swings), which may have a negative effect on being able to ski.
  3. The use of facilities is always done with CAUTION, according to the signs and instructions of the operating personnel or the manufacturer.
  4. In the event of damage being caused to the ski centre’s facilities, the offender will be subject to penalties provided for by legislation.
  5. Skiers and visitors must comply with the instructions of those in charge and the relevant signs, follow the FIS Conduct rules (see below) and the PSC facilities terms of use that are posted at the reception areas. It is highlighted that the aim of the PSC is the systematization of skiers movements on the slopes, the improvement of services provided by Ski Track Supervisors, aiming at the safer passage of skiers and the reduction of non-compliant behaviour, in regards to the sport’s rules. In the event of the customer not complying with the instructions of those in charge of PSC’s safety and orderly operation, the validity of their ticket will be terminated without the right to a refund and the person will be removed from the premises. An offence, depending on its recurrence and gravity, may lead to being prohibited from using PSC facilities forever.
  6. Customers are responsible for maintaining their self-control and showing respect to others.
  7. The Parnassos Ski Center does not bear any responsibility for accidents that may be caused due to the misuse of equipment, facilities and the non-compliance of a skier-visitor with all the terms mentioned herein, or even their complete ignorance of them.
  8. Special care is required by skiers and visitors in the safekeeping of tickets, equipment and personal belongings, as they are responsible for any loss, damage, destruction and general damage. The PSC DOES NOT BEAR ANY RESPONSIBILITY for any loss of tickets or equipment of those who use its facilities. In case of complaints-comments, skiers-visitors can contact INFODESKS (located at “Kelaria 1750”, “Kelaria 1950” and Fterolaka 1640) and fill in the special form.
  9. All those who use PSC facilities are presumed to be aware of all the relevant terms and instructions, as mentioned herein.
  10. Smoking is strictly prohibited in all of the PSC’s indoor areas.
  11. It is prohibited to conduct commercial transactions, including promotional activities without consideration, without the written permission of HPPC SA.
  12. The provision of ski lessons on PSC premises is not allowed to those who do not have a specially provided ticket, as determined by a decision by the competent body of HPPC SA, and without having submitted to HPPC management, all the required documents to provide this teaching service, in accordance with the relevant legislation. Instructors of school classes and coaches of the Hellenic Ski Federation clubs are excluded while performing their duties and providing the relevant documentation. Consequently, a violation of the above term will be the immediate cancellation of the entry card’s validity without the simultaneous return of the fee.
  13. The finding of ski instructors and the planning of lessons is encouraged to be completed via the internet. It is expressly forbidden for non-holders of the special ticket (as described in Article 12), the solicitation of customers for the purpose of delivering ski lessons and, in cases of such phenomena after written notification, offenders will be removed (or removed once-and-for-all) from PSC’s premise.

B. Operating periods – Hours

  1. PSC’s winter skiing period is considered to be from December (with the start of operations being determined by the management of HPPC SA – depending on snowfall) until March 31, during which services will be provided to skiers and visitors depending on snowfall and weather conditions in general. PSC can operate after April 1, with a completion date to be determined by HPPC SA, depending on the season and snow.
  2. High season” is considered to be the period from December 17 to January 7 as well as Saturdays, Sundays and public holidays. The prices that are valid during this period are set out in the ski centre’s price list, which is posted on location and the website.
  3. Low season”, is considered the entire period of the ski season except for the “high season”. The prices that are valid during this period are set out in the ski centre’s price list.
  4. The PSC’s operating hours are:
    • WEEKDAYS: from 09:00 to 15:00 (last ascent of ski slope) with the last descent of telecabins at 15:30.
    • HOLIDAYS/WEEKENDS: from 09:00 to 16:00 (last ascent of the ski slope) With the last descent of telecabins at 16:30.
  1. After March 1, the schedule may vary, depending on weather conditions.
  2. PSC reserves the right to reduce capacity or shut down any lifts and slopes it deems appropriate for reasons of safe and orderly operation during daytime operation hours without the obligation to return all, or part of the ticket price.
  3. In the event of a scheduled reduced operation of the PSC, any special discounts on daily ski passes will be determined by a decision by the competent body of HPPC SA.
  4. In the event of bad weather at the start of PSC’s operations, three suspensions are given, one per hour. If the bad weather continues, the operation of PSC will be permanently stopped.

C. Information – Communication

  1. Skiers and visitors must be informed, at their own responsibility, about the price list, the respective conditions and the terms of use of PSC facilities, at the special information points (Infodesks) at the locations “Kelaria 1750”, “Kelaria 1950″ and ” Fterolaka 1640″, on the special panoramic panels or screens and LED signs that are posted at ticket offices, as well as through the website www.parnassos-ski.gr. The infodesks provide detailed and responsible information on any other issue relating to the operation of PSC, as well as printed information material.
  2. The price list and the Terms of Use of the facilities are also posted in a prominent place at PSC reception areas.
  3. You can contact PSC:

D. Terms of use of Lifts

  1. Skiers and visitors must respect queues when waiting to board the lifts, boarding with the first available seat. Otherwise, they will lose their place in the boarding queue.
  2. The lifts must operate with the appropriate capacity for the optimal service of skiers and visitors. Please respect the instructions of operators.
  3. The use of aerial lifts is prohibited for children under the age of 10 or with a height of less than 1.25 m, if unaccompanied by an adult.
  4. Those using an aerial lift must, immediately after boarding, lower the seat’s safety mechanism and raise it shortly before getting off. They should sit in the middle of the chair and avoid swinging it along the length and width of the journey. In the case of closed lifts (gondolas) they must not support themselves by applying pressure to the “windshields”.
  5. It is forbidden to board chairlifts with skis or a snowboard in hand. They are only allowed when worn and secured onto the foot.
  6. It is forbidden for skiers to board aerial ski lifts, while holding or even having with them bottles, boxes, soft drinks, drinks or food (in order to prevent accidents and to protect the environment).
  7. The entry and use of the premises is prohibited to persons who are obviously under the influence of alcohol or other addictive substances.
  8. Those riding an aerial lift must hold bags in their hands, and not on their back, so as to not obstruct the safe seating of all occupants on the lift.
  9. People who have a pacemaker, must inform the lift controller and, after consultation with him, bypass the electronic entry gates (READERS), for health reasons.
  10. Solid lubricants are used for the maintenance of the lifts. Skiers take full responsibility, and undertake the consequences, of being in contact with these materials. For any potential impact on their health (eg allergy) and from the ski equipment, PSC bears no responsibility.
  11. Skiers should avoid wearing protruding objects (scarves-bags-jewellery, etc.) that might cause a serious problem when getting on and off the lifts.
  12. Beginner skiers must use the Aphrodite, Aeolus, Hera, Pan and babylifts and not create problems on the other lifts.
  13. Skiers must use the lifts with due care and responsibility by following the signs on each lift, for both their safety and that of other skiers, as well as the proper operation of the lifts. In the event that they do not know how to use a lift (boarding – disembarking), before using it they need to take lessons in order to avoid any accidents.
  14. The operation of the lifts may be interrupted or modified in the event of worsening weather conditions.
  15. Covid Special Terms [apply if there is a mandatory operating protocol]
    • The use of the mask is mandatory when using the lifts. The use of ski gloves is also recommended. Finally, it is mandatory to wear a mask while queuing up for the lifts and it is also mandatory to keep social distances (at least 1.5 meters).
    • The lifts will be filled as follows:
      • In the 8-seater telecabin: 4 people. Exceeded only if occupants are family members (parents and children).
      • In the 6-seater chairs: 3 people. Exceeded only if occupants are family members (parents and children).
      • In the 4-seater chair: 2 people. Exceeded only if occupants are family members (parents and children).
      • In the 2-seater chair: 1 person. Exceeded only if occupants are family members (parents and children).

E. Terms of use of Ski Slopes

    1. Skiers must know in advance which slope they can use, follow signs, be informed about the condition of tracks from pisteurs, assess the weather conditions and adjust their speed based on their capabilities. In the event of being unable to do so, special skiing courses are recommended.
    2. The use of ski areas, except for the secured slopes and routes demarcated by the PSC, is the sole responsibility of the skier who should be aware of the dangers involved and take appropriate safety measures.
    3. Every skier is responsible for giving priority to those who ahead of him, stop in safe places for him and others, follow signs-warnings and stay away from closed routes and dangerous points. Only highly experienced skiers should use runs with uncompressed snow.
    4. Skiers are required to have “ski stops” on their skis, while snowboarders must have a special safety strap attached. Skiers must be within the confines of the slopes as only these areas are monitored by security personnel. The use of a helmet is essential.
    5. Skiers must keep their equipment, and especially their skis, in good condition, carrying out regular inspections and completing the necessary maintenance. Ski equipment stores provide these services.
    6. In the event of an accident, skiers and visitors are obliged to facilitate the work of the First Aid Team. First Aid is provided free of charge to all skiers and visitors to the PSC when accidents occur within the open ski slopes that are the responsibility of the PSC. If an accident takes place outside of the limits of the area of ​​liability for the PSC, such as closed slopes or off-piste routes or remote routes in the open mountain area, then charges may apply, depending on the size of the rescue operation. In the event that a skier notices anything unusual in regards to the operation of lifts and/or slopes, he needs to inform and ask for help from those in charge (lift operators – pisteurs – stretcher-bearers).
    7. Snow-paving equipment may operate during the centre’s opening hours and take priority. Skiers must always maintain a safe distance.
    8. It is strictly forbidden to take off or land using a kite or parachute inside the demarcated slopes, without the consent and instructions of the PSC.
    9. The use of private snowmobiles and snow bikes or other non compatible-safe ski equipment on the slopes is prohibited, within and outside of the PSC’s operating hours.
    10. The use of sleds is allowed only in specially designated areas.
    11. Deep snow skiing is not allowed in the centre’s forest areas, where there are small firs that may be injured, harming their growth.
    12. The use of slopes before and after the end of the PSC’s daily operations is prohibited. At the end of operations there are no rescue means and snow-paving equipment is used on the slopes. The last check of each ski slope is held 10 minutes after the last customer boards the lift being used. The closing time of each lift (last boarding) is predetermined. It is announced at the information points, as well as at the starting point of the lift, and every visitor of the PSC should be aware of it.
    13. Hiking by visitors or climbers within the centre’s slopes is only allowed on the pre-defined routes indicated by those in charge.
    14. Special Covid Terms
      •  Skiers are advised to choose routes that are not crowded and allow for social distancing (due to landscaping, degree of difficulty and snow conditions).
      •  During descents, distances must be kept between skiers.
      • The exchange of equipment between skiers is not allowed.
      • If another skier needs to be approached for assistance (eg to secure a boot on the ski, to be shown a manoeuvring technique, to be lifted) the use of a mask/face cover by both skiers is required.
      • In the event of assistance being provided to another skier, then ski gloves should not be removed, along with the use of a mask.

F. Special Rules – Instructions for Snowboarders

  1. The front foot must be firmly attached to the board with a strap.
  2. On drag and aerial lifts, the back leg must be free (untied from the clutch).
  3. Before any change of direction, especially before upside downturns: Look back, look around.
  4. Stand only at the edge of the slope. Do not sit or lie on the slopes.
  5. The snowboard is placed on the snow on the side so that the bindings are downward.

G. 10 F.I.S rules for Conduct of skiers and snowboarders

  1. Respect for others: Behave in a way that does not endanger or injure others.
  2. Control the speed and direction: He/she must adapt his speed and manner of movement based on his personal ability and the prevailing conditions on the ground, snow and weather conditions, as well as the traffic density.
  3. Route choice: Choose the route in a way that does not endanger other skiers ahead.
  4. Overtaking: When overtaking another skier, always keep a safe distance so that the person ahead has room for any movement
  5. Entering, starting and moving along the slope: When entering a marked corridor, starting after a stop or moving up the slopes, always check up and down the slopes, so as not to endanger ourselves or others.
  6. Stopping on the track: Unless it is absolutely necessary, avoid stopping on the track in narrow places, or where visibility is limited. After falling at such a point, we should get off the slope as fast as possible.
  7. Climbing and descending on foot: When climbing or descending on foot, always move to the edge of the track.
  8. 8.Respect for signs and markings: Respect all signs and markings. This is about our security.
  9. 9.Helping: In case of an accident, as skiers, we have a duty to help those who are hurt.
  10. Identification: If we become a witness to an accident, we exchange contact details (name – phone – address).

H. Roads – Parking areas

Skiers-visitors must:

  1. Drive while being aware of their limits in relation to the vehicle, weather and road conditions.
  2. Always have anti-skid chains in their car and know how to use them.
  3. Park according to the instructions of PSC officials and facilitate the movement of other drivers as well as the unhindered operation of the Heliport station at the Kelaria 1750 location. PSC does not bear any responsibility for any accidents, loss, damage, destruction and general damage to vehicles in the parking lots and the surrounding road network.
  4. Special Covid Terms [apply if there is a relevant mandatory operating protocol]
    • Vehicles will park at a distance of 2m from each other. For convenience reasons, active spots will be separated by one inactive position, so that when disembarking, passengers will not be within a distance of less than 1.5-2 m. of each other.
    • There will be relevant signage in the parking lot, while at the same time the employees of the ski centre will direct drivers to active parking areas.
    • Passengers will disembark from vehicles wearing a mask or face cover.

I. Environment – Cleanliness

  1. Skiers – visitors should use the rubbish bins located inside the buildings, as well as at the start and return area of each lift.
  2. Skiers – visitors should make prudent use of water – paper – packaging and use recycling bins.
  3. Skiers – visitors “KEEP THE (MOUNTAIN) ENVIRONMENT CLEAN”.

J. Rental Equipment

  1. To rent ski equipment contact the rental store in due time. The PSC is not responsible for any lack of equipment from the rental store.
  2. Special Covid terms
    •   The use of a mask is mandatory while being in the store.
    •   Customers must keep a distance of (at least) 1.5m between each other.
    •   Credit/debit card payments are encouraged.
    •   The store will not offer for rent clothing items (eg gloves, ski suits) and goggles.
    •   A booking system will be applied through an electronic application.
    •   The use of lockers to keep personal belongings in the store is prohibited.

K. Tickets [will be valid if there is a relevant mandatory operating protocol]

  1. For reasons of protection against the Covid-19 pandemic, and if there is a relevant protocol that limits the number of people that can be served by the PSC, on a daily basis, it will be mandatory to purchase tickets or book a reservation (at least from the previous day) through the electronic application (web ticket) for both skiers and visitors of the PSC (details in the section PRICE LIST). In any other case, the purchase of tickets will be recommended and promoted through the electronic application (WebTicket), but at the same time tickets will be supplied normally from ticket offices at PSC’s two gates. For any information, clarification, as well as for optimal choice of ticket category, visitors should be informed in a timely and adequate manner through the website, information boards at the reception areas, or at PSC’s information offices, at 22340-22700, 22340- 22693, 22340-22694 & 22340-22695.
  2. All ski tickets are loaded on reusable plastic RFID cards. Please note that only genuine RFID cards serially numbered by the manufacturer and available from authorized points of sale can be used to purchase PSC tickets and to pass through the lift gates.
  3. Each plastic RFID card is separate, has a separate serial number and can be loaded with a single individual ticket, regardless of category. The card should not be folded and should be kept away from magnetic fields and heat sources and should not be placed together with credit cards or mobile phones. The PSC does not bear any responsibility in the event of the card being lost or it not being read due to misuse.
  4. Each plastic card is sold for €2.50 and is reusable (after recharging). The RFID card is non-refundable.
  5. When passing through the control gates, the RFID cards must be in obvious display outside of the garment, at shoulder height on the left side, so that they can be easily detected by READERS.
  6. Each ticket amounts to a right of use of the PSC’s lifts and is subject to the additional conditions governing their use.
  7. The use of lifts without the issuance of the corresponding ticket, which must be maintained until the holder’s exit from the ski resort, is an offence and carries with it legal penalties.
  8. Tickets must be produced any time requested by inspectors.
  9. If during the inspection it is determined that the visitor or the skier does not have the required ticket, then he will be obliged to pay on the spot five times the value of the ticket.
  10. Use of a multi-day or discount ski ticket by a person other than that to whom it was issued to, entails automatic confiscation and destruction of the card (without the right of compensation-refund for the legal holder) and in addition immediate payment of reasonable and fair compensation by the offender, tenfold the value of the ticket used. The ticket is personal and non-transferable, and its use by a third party is illegal.
  11. In the event that the multi-day ticket is not used up within the ski season for which it was issued, the balance of the ticket fee is not refundable.
  12. Tickets that have been lost, stolen or damaged will not be covered if proof of purchase by name is not presented, allowing for the re-issue of a ticket and cancellation of the previous one.
  13. After the ticket is issued, no discount or refund is given, regardless of weather conditions and lift operations.
  14. Payment methods: by debit card or credit card (MASTERCARD-VISA).
  15. Once your transaction has been completed, it is not possible to refund or change your tickets.

DOCUMENTS NEEDED FOR DISCOUNT TICKETS

(based on the approved price list)

  • STUDENTS: Student ID valid for the 2021 – 2022 period.
  • ISIA COACH: Coach Card certified by the Panhellenic Association of Ski Coaches.
  • EOXA ATHLETES: This category includes members of the national ski team with a certificate from EOXA.
  • ACTIVE ATHLETES: for athletes born before 2006 according to F.I.S. (www.fis-ski.com), and for athletes born after 2005 certified and registered with the Hellenic Federation of Winter Sports. This category also includes coaches from sports clubs, who are required to present their ski coaching contract with the club.
  • EOXA JUNIOR CLUBS: Included in this category are junior members of ski clubs aged up to 12 years old with a club certificate that has been validated by EOXA.
  • People with Disabilities: Certificate from a competent body, along with an identity card.
  •  CHILD UP TO 5 YEARS OLD: Birth Certificate.
  •  2nd + FAMILY CHILD (justified only on multi-day tickets, when tickets have been purchased for two [2] parents and one [1] child or one [1] parent and two [2] children): Family Status Certificate.

Special tickets for Professionals: (According to the approved Pricing Policy for the year 2022)

Protection of personal data

HPPC SA, in full respect for the privacy and protection of personal data of its customers, suppliers and employees, has adopted and implemented policies and procedures provided, in accordance with the requirements of EU Regulation 2016/679 (GDPR) and national legislation in force.

To ensure these, it has introduced the most modern organizational and technical measures for the collection, processing, and security of systems and data. Detailed information about them, as well as on the exercising of your legal rights, can be seen at the relevant Privacy Statement (www.parnassos-ski.gr/Privacy Policy) or can be seen at information on PSC. The collection and processing of personal data is necessary for the issuance of a ski ticket, for the protection of persons and the guarantee of HPPC SA’s legal rights.

Furthermore, the operation of modern video surveillance systems has been deemed necessary for the protection of persons and facilities, under an Impact Assessment Study and in compliance with the guidelines, instructions and requirements of the supervisory HDPA and GDPR.